Accessibility Considerations in Submetered Buildings

Submetering providers in Ontario serve a diverse population of residents, including those with accessibility needs. The OEB Unit Sub-Metering Code includes provisions that support accessible service delivery.

Billing can be provided in accessible formats upon request. If you need your bill in large print, an alternative format, or delivered through a specific channel, contact your submetering provider to discuss options. Providers are required to make reasonable accommodations for billing accessibility.

Customer service should be accessible through multiple channels. Most providers offer phone support with the ability to accommodate hearing or speech accessibility needs, written communication via email or mail, and in some cases, online portals with accessibility features.

Residents who use medical equipment that consumes electricity may have questions about how submetering affects their costs. Ontario's electricity assistance programs, including OESP, provide support for eligible households. Additionally, the OEB's consumer protection framework applies to submetered residents in the same way it applies to utility customers.

If you have accessibility needs related to your electricity billing or service, communicate them to your submetering provider early. Most accommodations are straightforward to implement when the provider knows about them in advance.

Voltage Vision is committed to accessible service delivery. Our customer service team can discuss your specific needs and ensure you receive billing and support in a format that works for you. Contact us to discuss accessibility accommodations.