Privacy Policy

1. Who We Are

Voltage Vision Services LTD ("Voltage Vision," "we," "us," or "our") is an Ontario Energy Board licensed Unit Sub-Meter Provider (OEB Licence ES-2024-0359). Our office is located at 4711 Yonge Street, 10th Floor, Toronto, ON M2N 6K8.

2. Information We Collect

We may collect the following types of information:

• Contact information (name, email, phone number, address)
• Building and property information you provide to us
• Electricity consumption data from submetering equipment
• Billing and payment information
• Website usage data (cookies, analytics)
• Communications with our team

3. How We Use Your Information

We use personal information to:

• Provide submetering and billing services
• Respond to inquiries and requests
• Process assessments and proposals
• Improve our services and website
• Comply with legal and regulatory obligations

4. Data Sharing

We do not sell your personal information. We may share information with service providers who assist in our operations (billing, IT, communications), and with regulatory authorities as required by law.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations, including OEB record-keeping requirements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy legislation.

8. Cookies

Our website may use cookies and similar technologies for analytics and to improve your experience. You may disable cookies through your browser settings.

9. Contact Us

If you have questions about this privacy policy, contact us at customercare@voltagevision.com or call (416) 857-9547.

10. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website with the date of last revision.