Billing Services
Let us handle billing so you can focus on managing your property. Transparent, accurate, and fully managed.
Get StartedWhat Our Billing Service Includes
Voltage Vision manages the entire billing cycle: automated meter reading, bill calculation based on current utility rates, bill generation and distribution, payment processing, collections management, and resident customer service. Property managers receive regular reports on building consumption and account status.
Transparent, Itemized Bills
Resident bills clearly separate electricity consumption charges, delivery charges passed through from the local utility (with no markup), and any applicable service charges. This transparency is required by the OEB Unit Sub-Metering Code and is central to our commitment to fair billing.
Collections and Support
Voltage Vision manages all collections, arrears, and resident inquiries. Property managers are freed from the administrative burden of utility billing and the friction of collections. We follow OEB-regulated procedures for all billing, deposit, and disconnection activities.
Frequently Asked Questions
How do residents receive their bills?
Residents can receive bills electronically, by mail, or both. Electronic billing is the default option for efficiency, but paper bills are available upon request.
What happens if a resident doesn't pay?
We follow the OEB Unit Sub-Metering Code's regulated procedures for arrears and disconnection. This includes required notice periods, payment arrangement options, and specific protections during winter months (November 15 to April 30).
Are utility charges marked up?
No. Utility pass-through charges from the local distribution company are passed through to residents with no markup, as required by the OEB Unit Sub-Metering Code. Our service charges are separate and clearly disclosed.
Related Services
Electricity Submetering
Suite-level electricity metering for multi-residential buildings. Each unit is individually metered so residents pay only for the electricity they use.
Retrofit Submetering
Add submetering to existing buildings with minimal disruption. We work around your residents and schedule to deliver a smooth transition.
OESP Support
We help eligible residents access the Ontario Electricity Support Program (OESP) for monthly bill credits of up to $113.
Ready to Learn More?
Contact us for a free building assessment. No commitment required.
Contact Voltage Vision